Payment, Shipping and Returns

At abril et nature, s.l., we offer you different payment methods so that you can choose the one that best suits depending on your needs or preferences.

- Option to pay by bank card or bank account through PayPal platform by selecting the PayPal payment method at the moment of payment. Shop easily just logging into your PayPal account with your email and password.

- Deferred payment method with PayPal. It allows you to buy now and pay later. Payment in 3 installments without interest on your purchases from 30.00€ to €2.000. 0% APR (annual percentage rate). 0% NIR (nominal interest rate).

- Payment through Virtual POS of Banco Sabadell. Accepts the most common cards through the Secure Server. No additional surcharge is levied on the order.

- Payment through Bizum. The system provides a code to be entered into the client's Bizum app. There is no surcharge on the order. No additional surcharge is levied on the order.

For orders within the Peninsula area under 24.99€ VAT included the shipping costs is 4.25€.

For orders equal to or over 25.00€ the shipping is free.

We ship to the Balearic Islands, Portugal and France.

For orders equal to or over 35.00€ to the Balearic Islands, Portugal and France the shipping is free.

Orders received until 14:00 from Monday to Friday working days will be processed on the same day. Orders placed after that time will be processed and managed during the next business day.

We send all packages to the Peninsula via courier service within 48-72 hours. It is possible that on some occasions, due to circumstances of the service, it will be extended by one more day.

Parcels to the Balearic Islands are being shipped through the ordinary service so they may require 5/7 working days to reach their destination.

As parcels destined to the Canary Islands are managed by ClickCanarias, the shipping costs and the time of delivery depend on that service.

No shipments are made to Ceuta and Melilla.

To request any returns, you must contact the Customer Service Department of abril et nature, s.l. by calling the phone 93 540 21 85 or via WhatsApp 628 36 55 74.

If the cause of the return is because the products arrived in poor condition, or because of a shipment error of abril et nature, s.l., the company will make a new shipment with the correct order and will take care of the collection of those items received by mistake at no cost to the Customer.

If the return is covered by the Customer's right of withdrawal or for reasons beyond the control of abril et nature, s.l., the following conditions must be fulfilled:

- The products must NOT have been unsealed or used and must be returned in perfect condition and in the original packaging in which they were delivered without being altered or damaged.

- No returns of the products will be accepted if the product or its package shows the signs of alterations.

- The costs for the return shipment will be borne by the Customer.

- The withdrawal should take place within 14 calendar days after receipt of the products at the location as indicated by the Customer.

Once abril et nature, s.l. receives the package at its premises, it will verify the perfect state of the products and will refund the purchase amount, except return costs. The refund will be made to the same account that it was charged to.

If the package return is made at the cost of abril et nature, s.l. or in case of impossibility of the delivery of the order to the Customer at the address provided, the amount of €10.00 will be deducted as roundtrip shipping and handling costs.